Refund policy

We want you to shop with confidence at Fem Fancy.

10-Day Return Window

Eligible products may be returned within 10 days of delivery.

Return Conditions

To qualify for a return, the item must generally be:

  • Unused
  • Unworn
  • Unwashed
  • In its original condition
  • With original tags attached, where applicable
  • In original packaging, where reasonably applicable

Items showing signs of use, damage, washing, alteration, or misuse may not qualify for a return.

Non-Returnable Items

Certain products may be excluded from returns for hygiene, customization, or other legitimate reasons.

Any applicable restrictions will be clearly disclosed on the relevant product page or before purchase.

How to Request a Return

To request a return, please contact us at:

Email: info@femfancy.com

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos of the product or issue, where relevant

Please do not send a product to our business address unless Fem Fancy customer support specifically provides return instructions.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the item is defective, damaged, or incorrectly sent.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number and clear photographs showing the issue so that we can assist you promptly.

Refunds

Approved refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear after the refund has been processed. Processing times may vary depending on your payment provider.

Original Shipping Charges

Fem Fancy offers free standard shipping on all U.S. orders. Therefore, there are no original standard shipping charges to refund.

Any applicable refund will be processed in accordance with this Return & Refund Policy.

Return Address

Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

Customer Support

Phone / WhatsApp: +1 (332) 263-1095

Email: info@femfancy.com

Business Hours

Monday–Friday
9:00 AM–5:00 PM Central Time

Business Address

Fem Fancy
16106 WHITE STAR DR HOUSTON, TX  77062
United States